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CHAOS

All organizations fall within one of three states – chaos, control, or collaboration.

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CONTROL

All organizations fall within one of three states – chaos, control, or collaboration.

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COLLABORATION

All organizations fall within one of three states – chaos, control, or collaboration.

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25Jul/26

Irreversible Corrective Action

July 25, 2026originscontinuous improvement, General Motors, organizational design, quality, systems thinking, Total Quality Managementcraig.milner

After graduating university, my first real job was a supervisor at General Motors’ V6 engine plant in St. Catharines.  This was a new state-of-the-art production line equipped with the latest automation and advanced

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19Apr/26

Why Is It So Hard to Imagine Organizations Differently?

April 19, 2026control, design, reflectionscraig.milner

I’ve been thinking about organizations for a long time—not just how to improve them, but how they are designed. What holds them together. Why they look—and behave—the way they do. A few years ago,

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11Apr/26

Beyond Chaos and Control: Imposed vs Shared Order

April 11, 2026collaboration, control, designcraig.milner

When people first hear my critique of top-down organizations, the response is often immediate and predictable: “If you remove hierarchy, won’t everything fall apart?” It is a fair question, but it reveals

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07Apr/26

Time Doesn’t Create Collaboration. Design Does.

April 7, 2026collaboration, design, origins, reflectionscraig.milner

“We were lucky.” That’s how one participant described their team experience at the end of a leadership program I helped facilitate at the Banff Centre. After just five days, their team had

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01Apr/26

Haier Revisited: The Limits of Autonomy

April 1, 2026controlcraig.milner

A few years ago, I wrote about Haier HERE after reading a Harvard Business Review article on “The End of Bureaucracy.” My conclusion at the time was simple: impressive—but not quite there.

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11Jun/24

Purpose-Based Orgs – Whose?

June 11, 2024purpose, reflectionscraig.milner

Popularized in 2006 by the non-profit B Lab and their launch of B Corps, the idea that it is time for profit-based businesses to change their purpose has been around for quite

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Recent Posts

  • Irreversible Corrective Action
  • Why Is It So Hard to Imagine Organizations Differently?
  • Beyond Chaos and Control: Imposed vs Shared Order
  • Time Doesn’t Create Collaboration. Design Does.
  • Haier Revisited: The Limits of Autonomy

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  • home
  • about
  • design
    • Organizations 101
    • Basic Organizational States
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    • Task and Relationship
  • blog
    • start here
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  • projects
    • governance
  • contact